The 4 Qs

What do we want the customer to think?
What do we want the customer to do?
How is what we offer better?
How is what we offer different?

Tablets are coming, and will change everything

Wired and Adobe have created a pretty amazing ‘Wired Reader’ for tablets that’s well worth looking at:

Why is this important…?
Abobe isn’t dead: Air on the iPad – who knew (OK, probably most of you, but I didn’t)?
Print design isn’t dead: in fact the tablet looks like the screen is big enough to take a magazine-style layout. The workflow also seems to be changing – you would no longer need a dedicated ‘print’ and ‘web’ publishing team
Display advertising isn’t dead: some of the 360-degree ads here will launch a whole new wave of immersive, interactive campaigns.

Why is this exciting…
The future of our industry will be a lot more complex: more sophisticated interactions to plan for, more ways of integrating and using data, more digital devices and channels us all to consider.
“An opportunity to reset the economics” of digital – well that sounds… transformational…

Still think the iPad is just an oversized iPhone?

Howies: two moments of delight in the eCommerce experience

I’ve long been a big Howies fan, so it’s not exactly my first time ordering from their site. But I came across two little details in the eCommerce experience that really set the site apart.

Firstly, if you’ve not put enough in your basket to get free shipping, but click Checkout, you get a lightbox-style alert:

Second, the confirmation message after checking out just shows they’ve put so much thought into their copy writing (wish I could write better):

Going quickly, together

“If you want to go quickly, go alone. If you want to go far, go together. We have to go quickly, together.”


  • Heads of dept
  • Picture 14
  • IMG_1675
  • Elsie




More to explore

Recent posts

Other sites